Seamless Order Journey

How It Works

Select your piece, check out securely, and let our trusted fulfillment partners deliver to your door—fast and reliably. Below is exactly what to expect from purchase to delivery.

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1

Browse & Choose

Explore bottles, tumblers, and accessories. Product pages list capacity (e.g., 20oz / 600ml), insulation, and care details—so you pick the perfect daily companion.

Tip: Use filters (capacity, color, material) to narrow your selection quickly.
2

Secure Checkout

Pay with major cards and digital wallets. Prices may display in your local currency for convenience; final charges are processed in CAD.

An order confirmation email is sent immediately after payment.
3

Processing

We verify your order and prepare it for shipment. Processing typically takes 1–3 business days.

Need a change? Reach us quickly—once shipped, we can’t modify orders.
4

Shipping & Tracking

When your parcel is on the way, we email a tracking link. Delivery time depends on destination and carrier capacity—usually 7–15 business days.

Some orders may ship in multiple parcels for speed—each has its own tracking number.
5

Enjoy & Care

Unbox and sip in style—at the gym, office, commute, or outdoors. For longevity, hand-wash with mild soap, avoid bleach/abrasives, and do not microwave or freeze.

Questions or issues? Contact support—we’ll make it right.

Shipping & Returns

We ship to most countries worldwide. Unused items can be returned within 30 days of delivery. Damaged or incorrect items? Tell us within 7 days and we’ll replace or refund promptly.

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Need Personal Help?

Can’t find your answer on the site? Our team is here to help with size/capacity advice, order changes, and tracking questions.

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